Courier Services:

- Premium (DHL)


DHL

DHL transit time - 1-2 working days delivery, depending on delivery location.

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General Shipping Information:

Please allow for 1 business day for your order to be fulfilled in our warehouse.  All orders are fulfilled on business days only.

Orders placed before 2pm on business days are normally dispatched on the same day. Orders are not fulfilled or dispatched on weekends or UK Bank Holidays. 

Orders are shipped from Mainland UK and typically delivered within 1-2 days of your order being dispatched.

All deliveries are handled by external couriers, therefore please note that Cocochoco has no control over actual delivery times. Once the order has been dispatched from our warehouse, the delivery service is responsible for safely getting your parcel delivered to the address you have provided in your order. If you are experiencing any delays with your orders (and have a tracking number to quote) then please contact the courier directly for an update on your parcel.


 Please bear in mind that delivery may take longer during busy seasonal periods, and may be delayed if there are strikes / other postal issues occurring. 

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 If you receive a delivery notification from the courier, please act on it. If you are not at home, either rearrange the delivery address or delivery time directly with the courier. It is possible that in cases where changes are not made and nobody is home, the courier will mark the parcel as 'return to sender'. This cannot be undone.

Once your order is dispatched, we will send you a tracking number via email. Please note that once the items have been fulfilled, orders cannot be cancelled or amended in any way. If you wish to make any changes to your delivery details, you will need to contact the courier service directly. Please monitor the progress of your parcel, and contact the courier directly if you see a failed delivery attempt.


Please be aware that we only deliver to the shipping address you specified when you placed your order. Once the purchase has been shipped, we are not responsible for any alterations the receiver makes to the package, such as selecting a safe place or providing specific directions to the courier.

We’re here to ensure you’re happy with every order. If something isn’t right, please contact us within 5 days of receiving your parcel so we can assist you as quickly as possible.

Once an order has been processed and fulfilled by our warehouse, unfortunately, we’re unable to make changes or cancellations.

Returns & Exchanges

We accept returns and exchanges within 14 calendar days of delivery. To qualify, items must be:

Sealed, unused, and in their original packaging. This includes the manufacturer's holographic anti-tamper seal on keratin products; we cannot accept a return in which the holographic seal on the outer packaging of the item has been broken. If this seal is broken, even if the product is unused, unfortunately we cannot accept a return.

Accompanied by proof of purchase

For hygiene reasons, we’re unable to accept returns of opened cosmetic products.
Return shipping is at the customer’s expense, and we kindly ask you to arrange the return using your preferred courier. Please ensure to receive a tracking number.
If you’d like to exchange an item (for example, if the wrong product was ordered), any price differences and additional shipping costs will apply.

All refunds and exchanges are only processed once the returned item has been received and inspected by our team.

Damaged or Missing Items
If your order arrives damaged or incomplete, please:

Take clear photographs of the parcel and affected items

Send them to us along with your order number

These images are essential for us to submit a claim with the courier. Without photographic evidence, we won’t be able to proceed with the complaint or issue a refund.


Corioliss Returns & Exchanges

In line with EU consumer rights (Directive 2011/83/EU), you have the right to return or exchange your Corioliss product within 14 calendar days of receiving it.

To do so, please ensure that:

The item is unused, in its original packaging

You include the invoice, manual, and warranty document

Once we receive and inspect the returned item, we’ll issue a full refund or exchange within 14 days.

If your product arrives faulty or damaged, we’ll gladly replace it with the same or a similar item at no extra cost.
If damage occurred during delivery, please contact us right away with your order number, a description of the issue, and clear photos of the item and packaging.

Please note:

Hygiene-sensitive items may not be eligible for return

Return shipping costs are the customer’s responsibility

We are unable to process returns or exchanges without all required documents

To begin a return or exchange, simply get in touch with us and provide your order number and any relevant images.


Corioliss Warranty

All Corioliss products come with a warranty. Please note the following important information:

The warranty document is included in the booklet that comes with your product. Please keep it safe, as it is required for any return, exchange, or warranty claim.

The warranty may be void if:

The product is misused, mishandled, or not maintained properly

The product is repaired or modified by the customer

The manufacturer’s identification label is removed, altered, or obscured

The product shows signs of accidental damage or improper use

The item is returned without original packaging or shows clear signs of wear

We are unable to accept or process items that do not meet these conditions.

Please also note that any loss or damage during return shipping is the customer’s responsibility. We strongly recommend using a tracked shipping method and keeping a record of the tracking number.

If you have any questions about our products, or any other queries relating to Cocochoco, please free to get in touch with us via email, live chat, or on social media (Facebook, Instagram) via the links at the bottom of our webpage. 

POLICY
By making a purchase, the customer agrees to the terms outlined in this policy.