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Cocochoco Store Privacy Policy

Cocochoco Store (https://cocochocoprofessional.co.uk/) is part of G.R.E. Cosmetics ltd. which is in cooperation with Cocochoco Ireland (http://cocochoco.ie/) and Cocochoco UK (https://cocochocoprofessional.co.uk/). This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.

Topics:

  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

What data do we collect?

G.R.E. Cosmetics collects the following data:

  • Personal identification information (Name, email address, phone number, Shipping tracking data, last four card digits etc.)
  • Website preferences (e.g. language selection)

How do we collect your data?

You directly provide G.R.E. Cosmetics with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Use or view our website via your browser’s cookies.
  • Select preferences such as your language, which is stored in your browser’s cookies. 

How will we use your data?

G.R.E. Cosmetics collects your data so that we can:

  • Process your order and manage your account.
  • Email you with special offers on other products and services we think you might like.
  • Optimise our website

We never sell your data to third-parties.

To process your order we do have to share your data with third-parties:

  • Stripe (payments)
  • PayPal (payments)
  • DHL (shipping)
  • DPD (shipping)
  • RoyalMail (shipping)

When G.R.E. Cosmetics processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

G.R.E. Cosmetics securely stores your data at a remote data centre storage facility in Nottinghamshire, UK. Our data centres are ISO27001:2013 certified as well as PCI compliant. .

G.R.E. Cosmetics will keep your personal data for as long as necessary to continue providing you our services. Upon request we can delete your data by removing it from our service and third-party providers.

Marketing

G.R.E. Cosmetics would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop G.R.E. Cosmetics from contacting you for marketing purposes or giving your data to other members of the G.R.E. Cosmetics Group.

If you no longer wish to be contacted for marketing purposes, please let us know by contacting support@cocochocoprofessional.co.uk

What are your data protection rights?

G.R.E. Cosmetics would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request G.R.E. Cosmetics for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that G.R.E. Cosmetics correct any information you believe is inaccurate. You also have the right to request G.R.E. Cosmetics to complete the information you believe is incomplete.

The right to erasure – You have the right to request that G.R.E. Cosmetics erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that G.R.E. Cosmetics restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to G.R.E. Cosmetics’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that G.R.E. Cosmetics transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Write to us at: support@cocochocoprofessional.co.uk

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

G.R.E. Cosmetics uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website
  • Saving preferences such as language/region

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – G.R.E. Cosmetics uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – G.R.E. Cosmetics uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. G.R.E. Cosmetics sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The G.R.E. Cosmetics website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

G.R.E. Cosmetics keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 1 April 2022.

How to contact us

If you have any questions about G.R.E. Cosmetics’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: support@cocochocoprofessional.co.uk

Or write to us at: 15 Anne St, Limerick, V94 NN93, Ireland

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that G.R.E. Cosmetics has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Email: info@oic.ie

Address: 6 Earlsfort Terrace, Saint Kevin's, Dublin 2, D02 W773

Need help?

Our support staff are available through different channels, please select below:
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