Orders & delivery.

Delivery at a glance

Delivery choices and dispatch

Choose from DHL, DPD or Royal Mail. Courier transit is typically 1–3 working days from the date of dispatch, depending on the delivery location. If your parcel has been in transit for more than 4 working days, please contact us.

Please allow one full business day for your order to be fulfilled in our warehouse. All orders are fulfilled on business days only.

Orders placed before 1pm on business days are normally dispatched on the same day. Orders are not fulfilled or dispatched on weekends or UK bank holidays. Orders placed after 1pm on Friday will be fulfilled on the next working day.

Orders are shipped from Mainland UK. We work with a fulfilment partner, so changes cannot be made after an order reaches the packing stage. Please request amendments during our support team’s operating hours for the best chance of a successful update.

Delivery may take longer during busy sales periods, strikes, postal disruption or adverse weather. Courier delivery estimates are not guaranteed delivery dates.

Tracking and delivery changes

Once your order is dispatched, we will send a tracking number by email. Once items have been fulfilled, the order cannot be cancelled or amended.

Please monitor the progress of your parcel and contact the courier directly if you see a failed delivery attempt or an unusual tracking update. Changes to delivery details must also be made directly with the courier.

We deliver to the shipping address specified when the order was placed. Once dispatched, we are not responsible for delivery changes made by the recipient, including safe-place instructions or alternative directions. If the address you supplied at checkout was incorrect, please contact the courier directly to update the address.

Receiving your parcel

If you receive a delivery notification, please act on it. If you are not at home, rearrange delivery with the courier, nominate a safe place, or choose a parcel collection shop. Otherwise the parcel may be marked “return to sender”, which cannot be undone. There may be a cost associated with re-shipping your order.

In rare cases, couriers may leave an order with a building reception or a neighbour. If you do not want this, add “Deliver to recipient only” to the order notes at checkout.

Returns and exchanges

Contact us within 5 days of receiving your parcel if something is not right. Please provide photographs of any alleged damage or issue.

We accept returns and exchanges within 14 calendar days of delivery. To qualify, items must be:

• Sealed, unused and in their original packaging. The holographic anti-tamper seal on treatments must be intact.
• Accompanied by proof of purchase so we can identify the order.
• Unopened. For hygiene reasons, we cannot accept returns of any open cosmetic products.

Return shipping is at the customer’s expense. Please use a tracked service and retain the tracking number. Exchanges may require payment of any price difference and additional shipping costs.

Refunds and exchanges are processed only after the returned item has been received and inspected by our team.

Damaged, incomplete or missing orders

If your order arrives damaged or incomplete, please contact us within 5 days of receipt and provide:

• Clear photographs of the parcel, packaging and affected items.
• Your order number and a full description of the damage or missing items.

Photographic evidence is required so we can submit a claim to the courier. If an order is lost, delayed or has another delivery issue, we must complete an investigation with the courier before offering a resolution.

Corioliss returns and warranty

Corioliss products may be returned or exchanged within 14 calendar days of receipt in line with EU consumer rights. The item must be unused and in its original packaging, with its invoice, manual and warranty document included.

After inspection, a qualifying refund or exchange will be processed within 14 days. If the product arrives faulty or damaged, contact us promptly with your order number, a description and clear photographs.

The warranty document supplied with the product is required for any warranty claim. The warranty may be void where:

• The product is misused, mishandled or not maintained properly.
• The product is repaired or modified by the customer.
• The manufacturer’s identification label is removed, altered or obscured.
• There is accidental damage, improper use, visible wear, missing original packaging or missing documents.

Loss or damage during return shipping is the customer’s responsibility. We recommend using a tracked return service.

Support

For product or order queries, contact us by email or social media. Support hours are 9.30am–3.30pm on weekdays, excluding Irish bank holidays.

By making a purchase, the customer agrees to the terms outlined in this policy.